Refund Policy

Credit you purchase (“top-ups”) is added to your prepaid wallet and consumed by executions you run. Unused credit may be refunded within 14 days of purchase, provided it has not been consumed by a completed execution and the request is not abusive.

Credit that has already been consumed by completed executions is non-refundable, because the digital service it paid for has been delivered. Reserved-but-unused holds are automatically released back to your available balance, not charged.

You can cancel a subscription at any time from your account. Cancellation stops future renewals; your plan benefits continue until the end of the current billing period. We do not provide pro-rated refunds for partial billing periods unless required by applicable law.

Any monthly credit bundled with a subscription is provided as part of that period and does not carry a separate cash value.

If you are a consumer in a jurisdiction that grants a statutory cancellation or “cooling-off” right (for example the EU or UK), those rights apply. Note that, for digital services, that right may end once you begin using the Service or consuming credit, where you have acknowledged and agreed to this at purchase. Nothing in this policy limits non-waivable consumer rights.

Approved refunds are issued through PayPal to the original funding source when supported. Processing times depend on PayPal and the underlying payment provider.

If you were charged in error or charged twice for the same purchase, contact us and we will correct it, including a full refund of the erroneous charge.

If you believe a charge is wrong, please contact us first so we can resolve it quickly. Initiating a chargeback without contacting us may result in suspension of your account while the dispute is investigated.

Email contact@ironflyer.ai from the address on your account with your order details and the reason for the request. We aim to respond within a few business days.